What To Expect If You...

If you’re not sure if calling the hotline is what you should do, feel free to reference our list of reasons people call the hotline.

When you make the decision to call the SARA 24-Hour Crisis Hotline, you may contact us by calling 540-981-9352. Our hotline is staffed by trained Crisis Advocates, typically volunteers, through a mobile cell phone service.

When your call is answered, you will hear the Crisis Advocate say, “Thank you for calling the SARA Crisis Hotline. How may I help you?” Our Crisis Advocates are available to assist you with information, referrals, and support. The Crisis Advocate may ask for your name and phone number in case the call is disconnected for any reason; however, if you wish to remain anonymous, that is okay.

If you are calling to request in-person advocacy response to a local hospital or law enforcement agency, the Crisis Advocate can walk you through that process.

Before deciding whether or not you should go to the Emergency Department, it is important to understand the different reasons someone would use these services after experiencing a sexual assault.
First, you should know where you can go:

Carilion Roanoke Memorial Hospital (24 hours a day)
     Directions and Parking Information

Forensic Nurse Examiners (FNEs) are trained to specifically help with survivors of crimes such as:

• Sexual assault
• Drug-facilitated sexual assault
• Child abuse and neglect, including physical and sexual abuse
• Elder neglect and abuse
• Intimate partner violence
• Injuries resulting from weapon use
• Sharp or blunt-force trauma

Why go to the ED and work with an FNE after experiencing a sexual assault?

• To ensure your body is healthy and safe

and/or

• To collect evidence (must be completed within 120 hours of crime)

FNEs provide medical services to patients of all ages and genders who have experienced sexual violence as well as other forms of violence. These specifically trained and educated nurses assess trauma, identify immediate physical or psychological needs, document injuries, collect evidence, and provide professional referrals needed for follow-up care. Your well-being is of the most importance to the FNEs. They help make sure your body and mind are safe following a sexual assault.

Getting a PERK (Physical Evidence Recovery Kit) is a very personal decision to make. The PERK will collect evidence that could be later used for legal procedures. Many survivors are not sure whether they are interested in pressing charges this soon after a sexual assault. You always have the option to:

1. Collect evidence but not press charges
2. Collect evidence and press charges
3. Collect evidence and decide to press charges later. Your PERK will be kept on file for two years after being collected. This is often called a “blind” PERK, identifiable only by a number given to the patient.

The PERK is a long and intense process but the FNEs are understanding throughout the process. Nothing is done without your consent. For example, you may want photos taken of your injuries but you are not comfortable having swabs taken. You have the choice over what evidence is collected and can always change your mind during the process. The FNEs know that this may be difficult and do their best to put control back into your hands.

What happens if I decide to go?

Some things to keep in mind (again none of this is required, but could be helpful for evidence collection):

• Do not bathe, shower, or wipe as important evidence may be lost.
• Do not eat, drink, smoke, or brush your teeth.
• Do not change your clothes. If you must change, place your clothes in a paper bag and bring them to the hospital with you. If possible, bring an extra set of clothes to wear home from the hospital.
• If you do not know your attacker, write down personal identifiers such as hair color, facial hair, tattoos, etc.
• Ask a friend to come with you and remember that a SARA Crisis Advocate can support you throughout the process too.

What happens when I get to the ED?

• You will check in at the check-in desk.
  • When you check in you’ll provide your name, address, insurance information (if you have it), and emergency contact information.
  • They will also take your vital signs including: blood pressure, heart rate, weight, and height.
  • At this time they will want to know why you are there. It can be very uncomfortable to tell them when you are in a lobby that may be busy or crowded. What you might say:
    • “I’m here to see a Forensic Nurse.” (you may be asked why)
    • “I think I was sexually assaulted or raped.”
    • “I’m having pain because someone had sex with me and I didn’t want to.”
  • At check-in, you can also ask them to call SARA and ask for a SARA Crisis Advocate to join you at the ED. You can do this whether or not you have already spoken to us on the hotline. The staff knows who we are and how to get in touch with us. (*COVID-19 UPDATE: SARA Crisis Advocates are not currently able to provide in-person response at the hospital; however, a Crisis Advocate can support you by phone during your medical exam).
• At this time, they will notify an FNE that you are there. You may have to wait depending on whether an FNE is currently at the ED or if they are with another patient.
• You will be taken to an exam room or the FNE exam room and have your medical and incident history documented. You can be as detailed as you are comfortable. This may be done by a physician if the FNE is helping someone else.
• Once you are working with the FNE, they will walk you through the whole process and discuss your options. The medical exam is essentially a physical and gynecological exam (for biological females). This includes blood tests, STI treatment, pregnancy prevention, swabs, photographs, and information about local resources. This process can take approximately 4-8 hours (from check-in to discharge).

Reporting

Although reporting is not required, hospital staff are mandatory reporters. The FNEs will be required to file a report if:

• A deadly weapon was used, such as a gun, knife, throwing star, etc.
• Child abuse/neglect is suspected.
• Elder abuse/neglect is suspected.

If you would like to file a police report, please see “File a Police Report” below.

The decision to report to law enforcement is entirely yours. Some survivors say that reporting and seeking justice helped them recover and regain a sense of control over their lives. Understanding how to report and learning more about the experience can take away some of the unknowns and help you feel more prepared.

You have several options for reporting sexual assault and a SARA Crisis Advocate can be with you every step of the way.

• Call 911: If you are in immediate danger, dial 911.
• Contact the local police department: Again, 911 is a good place to start by stating that you would like to file a police report. Don’t worry about “clogging” up the 911 call center if you are not in immediate danger. The call center is trained to prioritize emergencies AND answer your questions. Crimes get reported WHERE the offense took place. For example, you may be a resident of Roanoke County, but the assault happened in the City of Roanoke. To file a police report, you’ll need to contact the Roanoke City Police Department.
• Visit a hospital: If you are being treated for injuries resulting from sexual assault, tell a medical professional that you wish to report the crime. You can also choose to have a sexual assault forensic exam. (See “Go to the ER” above for more information).
• Call our hotline: Remember, we can walk you through all of these processes. We can talk with you about what filing the police report will look like and mentally prepare you for the difficulty of talking about your experience. We have close relationships with local law enforcement. 24-Hour Crisis Hotline: 540-981-9352.

Filing the police report can occur in a few different ways including: over the phone, at the police department, at the SARA office, at the emergency department, and other locations. We have often met with clients and called to have an officer meet us at SARA in order to take the report.

Common Concerns about Reporting

Time Limits
There is NO TIME LIMIT (also known as statute of limitations) on felonies in the Commonwealth of Virginia. Most sex crimes are considered felonies. For a full list of crimes, their definitions, and the statute of limitations, see this list.

I know the person who hurt me.
The vast majority of sexual assaults are perpetrated by someone the survivor knows. Regardless of who the perpetrator is, sexual assault is against the law. It is common, however, for survivors of sexual violence to worry about the ramifications for the perpetrator. Police do not always make an immediate arrest of the perpetrator. You can ask questions about how the police will handle this situation when you file the police report.

I’m worried the police won’t believe me.
There has been a great investment in police training on this topic. While there are occasional exceptions, most law enforcement officers are understanding and on your side. If you do encounter someone who isn’t taking your case seriously, ask for their supervisor and/or contact SARA to help advocate for you.

I don’t want to get in trouble.
Sometimes people are afraid of being disciplined, either by the law or by their parents, because they were doing something illegal or breaking rules at the time of the abuse. For example, a teen might have been consuming alcohol. It’s important to remember that sexual assault is a crime—no matter the circumstances. Nothing you did caused this to happen.

People seek counseling for many reasons:

• Feelings of anger, confusion, fear, sadness
• Disruptive thoughts of the trauma that won’t go away
• Avoiding things and situations that are trauma reminders (and sometimes more)
• Problems at work or school
• Growing concerns about a child’s challenging behaviors
• Relationship conflicts
• Sleep disturbance and other health concerns

To schedule an appointment or to make a referral, call the SARA office at 540-345-7273. Staff in the SARA office will schedule an appointment for counseling services.

To schedule a counseling appointment (in person or over the phone) you will be asked:

• Name
• Phone Number
• Age
• Brief description of counseling needs
• How you were referred to services

SARA staff will work with you to identify an appropriate day and time for your first counseling session.

What happens when I come for my first counseling appointment?

Individuals will be asked to fill out an “Intake Information Form” and a “Consent for Treatment Form”.
Individuals will receive a “Client’s Rights Form” and a “Notice of Privacy Practices Form”.
Individuals will meet with a counselor to identify the goals of the counseling sessions.

COVID-19 Response: What to Expect When Arriving For Your Appointment

When arriving for your scheduled appointment, you’ll need to come to the front door of the SARA Administrative Office and ring the doorbell upon your arrival. You’ll need to wear a mask, but if you do not have one, we’ll give you one as soon as you arrive. If you require mobility assistance, please let your counselor/advocate know when scheduling your appointment so that we can guide you through the ADA access point for our administrative office.

A SARA staff member, wearing a mask and gloves, will greet you at the door and take your temperature using a no-touch thermometer held in front of your forehead. You will then be asked to remain on the covered front porch to complete a brief COVID-19 screening form and liability waiver, which you’ll need to complete each time you come to our office. This form asks three (3) questions related to possible symptoms and/or exposure to the coronavirus and informs you of the increased risks of treatment in person. We’ll also record your temperature on the form as well as your name and phone number. This form is a confidential form that will be used only to track necessary information in the event a client tests positive for COVID-19.

Once all necessary intake and screening forms are complete, we’ll take your forms and disinfect the clipboard, pens, and all touch points. Hand sanitizer will be available for everyone to use at all times. Our waiting area will not be open, so anyone that comes with you will need to wait in a vehicle.

During your appointment, both you and your counselor will be wearing masks and seated at least 6 feet apart. After your appointment, your counselor or advocate will escort you out the front door in an effort to keep you from having to touch doors. SARA staff will then take steps to disinfect all touch points and office areas before another scheduled client arrives.

If you’re not ready to meet with SARA staff in person, that’s okay! We are still available to schedule appointments by phone.